Real Life. Real Strategies. Real Quick.
Smart Solutions for Working Women.
November 12, 2010
Issue #20

Manage Conflict with 5 Simple Statements

If there is more than one person in the room, there will likely be more than one opinion.  It doesn't matter how hard we try to avoid conflict, we can't, and frankly, we shouldn't.  Though dealing with opposing views can be challenging, there are tremendous benefits to experiencing and resolving differences. 

It can help if you reframe how you think about disagreements, and a good starting place is with the internal messages you give yourself when facing a conflict.  The next time you are at odds with someone, try using the "self-talk" below."

  1. "Conflict merely means a disagreement.  I don't need to make this a fight.  I'm going to approach this as a problem which needs to be solved."

  2. "Even though I don't care for this individual's personality or approach, they probably still have something valuable to contribute."

  3. "This disagreement could produce a really great idea.  Some of the best innovations are the product of significant conflict."  (I'd wager a lot of money that the iPhone wasn't developed in a conflict-free environment.)

  4. "I don't want this to be a win-lose situation.  I'm going to do everything I can to create a win-win where we both can be satisfied with the result."

  5. "The most valued and successful employees are the ones who have good relationships with their colleagues and are seen as problem solvers.  I'm going to be that person."

Faun Zarge helps people find solutions for their work-life challenges.
She offers her practical, realistic strategies through a wide variety of highly interactive and engaging seminars.  Please feel free to contact Faun directly to discuss how she might help your organization.


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