Receiving Constructive Feedback
difficult than giving feedback, is receiving it. It's not easy to hear someone tell us that
we're not performing as well as we thought, or that we may have hurt someone's
feelings with something we said. However,
when we're open to constructive remarks, we can change our behavior leading to
more effective use of our time, improved relationships, and ultimately, greater
success in our personal and professional life.
feedback as a gift.
We all need
feedback in order to learn, grow, develop and stay motivated. Without that information, we are operating in
the dark. It really is a gift when
someone takes time to give us the direction we occasionally need.
well and clarify as much as necessary.
Ask as many
"who, what, where and when" questions as needed until you fully understand the
feedback. Don't hesitate to ask for
the urge to defend yourself.
defensive prevents you from genuinely hearing the feedback. Even if you disagree with what has been said,
by becoming argumentative, your defensiveness will be remembered much more than
any explanation you offer. Try responding
with, "I'm not sure if I agree with you.
I'd like to take some time to think about what you said."
to your mistakes.
We all make
mistakes. The best way to preserve relationships
affected by mishaps is to apologize sincerely and quickly. If you dropped the ball on a project, provide
an honest apology and then work out a plan to prevent the problem in the
merely be good at receiving feedback, INITIATE it!
feedback demonstrates your desire to learn and grow. It also allows you to more regularly receive
valuable information you need for success.
It can be as simple as, "I'd like to get your thoughts on how I
managed that project," or "Can you tell me what I can do differently to more
effectively motivate my team?"
others for their feedback.
not you agree with their opinion, let others know that you appreciate their
willingness to be open with you. It
probably took courage for someone to give you the feedback; remember that they
most likely gave it with good intentions.
Faun Zarge helps people find solutions for their work-life challenges.
She offers her practical, realistic strategies through a wide variety of highly interactive and engaging seminars. Please feel free to contact Faun directly to discuss how she might help your organization.